Frequently Asked Questions

Please read the following important information to ensure we have everything we need when reviewing your application.
The application system works best with Google Chrome or Edge with Chromium web browsers. 

A fully completed application is required. It is your responsibility to ensure that you submit required documentation prior to the closing date.  A detailed work history is required for all employment/volunteer work in which qualifications are being based.

Please ensure EACH work history includes ALL of the following information:

• Job Title
• Duties (Be specific in describing your duties.)
• Name of agency
• Supervisor name and phone number
• Start and end dates including month and year (e.g. June 2010 to April 2024)
• Number of hours worked per week

1. Click on the ‘Attachments’ tab. 
2. Click on ‘Upload’ and select the document you would like to attach from your files.  If you have attached documents in the past, you should see the list when you click on ‘Recent Uploads.’ 
3. To attach additional documents, select ‘Add Supplemental Attachment.’ 
4. Select the attachment type and choose ‘Upload’ or ‘Recent Uploads.’  Please note once you submit your application you will not be able to return to attach documents.

After submitting your application: YOU WILL NOT BE ABLE TO EDIT YOUR APPLICATION OR ATTACH DOCUMENTS. TO UPDATE OR PROVIDE NEW DOCUMENTS, PLEASE EMAIL THE INFORMATION TO RECRUIT@COJ.NET. 

You may check the status of your application at any time by logging into your account. To ensure you receive email notifications, be sure to make info@governmentjobs.com   a trusted sender.
 Employee Services will review your resume and supporting documents to ensure you meet the minimum qualifications. Those meeting the minimum qualifications are notified regarding any examination to be administered.  Once the applicant successfully passes the exam, if applicable, they become "eligible" for the position and are placed on the eligibility list.  If no exam exists for a particular position, candidates would be notified regarding their eligibility and will be placed on the eligibility list.   

Eligibility list for Civil Service positions are active for 1 year and Non-Civil Service (appointed, part-time, seasonal) positions are typically active for 90 days.

STEPS IN THE APPLICATION REVIEW PROCESS

1.  Application Received – Date and time application was received will be listed.  You will receive a notification that we have received your application.
2. Supplemental Questionnaire Review – Questions are scored automatically by the system.
   • Pass – your application moves to the minimum qualifications review step.
   • Fail – your responses have indicated you do not meet the requirements for the position.
3.  Minimum Qualifications Review – Application is being reviewed.
   • No status - Application is waiting to be reviewed.
   • Pass – Eligible for further consideration.
   • Fail – Does not meet the open requirements of the position.

 After passing Eligibility: The hiring authority will notify you if you have been selected for an interview; they will also make the final hiring decision.  Due to the volume of applications received, it is not always feasible for the hiring authority to interview every qualified applicant.  Rather, he or she selects those candidates for an interview that most closely match the preferred skills and abilities required of the job.  The hiring manager then conducts interviews and selects the candidate that best meets the requirements of the Department.

 FREQUENTLY ASKED QUESTIONS
How do I create an account?
Visit www.jacksonville.gov/jobs.   Click on ‘Log In”. This takes you to the login page.  Click on ‘create an account.’  Please be sure to make a note of your username and password for future use.  Click on Menu and select Job Opportunities to see the list of current job positings.

I have forgotten my username and/or password.
Below the sign In button, click on 'Forgot Username' or 'Reset Password.' On the next page, enter your email address, answer the security question, and click 'Send Username' or 'Send Password.' You should receive your username or instructions on how to change your password. If you do not see the email in your inbox, check your spam/junk email folder. The email address you enter must be the same email address you used when setting up your account. If it doesn't match, you may receive an error stating the user with that email was not found.

If you are unable to retrieve your username and/or password, contact GovernmentJobs.com customer support toll-free at 855-524-5627. They will be able to assist you. The City of Jacksonville does not have access to usernames and passwords and cannot assist you with this problem. It is VERY important to record your username and password when registering.

I need to update my contact information listed on my profile.
You can update this information by logging into your account.  If you have submitted an application, notify us of the change by sending an email to recruit@coj.net.

I’m logged in to my account, but I don’t see how to submit an application.
If you are already logged in to your account, click on Menu (upper left corner) and select  'Job Opporttunities.'  Click on the job title of the position you wish to apply for. This will open the job posting. Click ‘Apply.’

How do I apply for a position?
To be considered for a position, an employment application must be submitted. Current job openings may be viewed at www.jacksonville.gov/jobs.

I cannot find a position that I have been able to view in the past.
If a position is no longer visible, then applications are not being accepted at this time. The deadline to apply is always posted where the position is advertised. Applications are only accepted during the posting period.  Jobs posted as continuous are posted until the positions have been filled and can be removed from the website at any time.

How do I apply for a position as a Firefighter?
Firefighter positions are posted on the City’s website www.jacksonville.gov/jobs.  Additional information regarding employment with Jacksonville Fire and Rescue (JFRD) can be found on the ‘Fire and Rescue’ Department page under the employment section.

How do I apply for a position as a Police Officer?
Recruitment for sworn positions with the Jacksonville Sheriff's Office (JSO) is handled directly by JSO. Please visit www.JoinJSO.com and click on 'Learn More' or 'Apply Now' under the career path that interests you most.

How do I apply for a position as a teacher?
The City of Jacksonville does not recruit for the school system. Please visit the Florida State Board of Education at www.fldoe.org or Duval County Public Schools at http://duvalschools.org.

How can I be notified when a position becomes available?
You may complete a job interest card at www.jacksonville.gov/jobs to receive email notifications during the next 12 months for jobs that are posted in the fields you select. 

When will I be notified of the exam?
If the position requires an exam, you will be notified either by email, text, or by checking your application status by logging on to your account. Applicants are responsible for scheduling the exam using the online system.

I missed the exam. Can I reschedule it?
If you are unable to make your scheduled appointment, you must log in to your jacksonville.gov account to see if additional examining dates and times are available. If so, click on the new date and time. Keep in mind there is limited availability for each exam date and time slot.

I applied and was placed on the eligibility list, when will I be contacted?
The hiring authority will notify you if you have been selected for an interview; they will also make the final hiring decision.  Please understand, due to the volume of applications received, it is not always feasible for the hiring authority to interview every qualified applicant.  Rather, he or she selects those candidates for an interview that most closely match the preferred skills and abilities required of the job.  The hiring manager then conducts interviews and selects the candidate that best meets the unique requirements of the Department.  If you don’t hear anything in six weeks you are probably not being considered for this position but will remain on the list until it expires and may be considered for future openings. 

If you still need assistance with the online application, please contact recruit@coj.net or call (904) 255-5600 to speak with a member of the recruiting team. 

For an application guide, click here.