Mayor Donna Deegan is committed to ensuring every Jacksonville resident has access to a doctor and the care they need. So, we are removing barriers to care for Duval County residents without insurance by using free, 24/7 virtual care. Call 904-925-CARE (2273) to start your healthcare journey today.

What is Healthlink JAX?

Healthlink JAX is a free, virtual healthcare service provided by the City of Jacksonville that’s designed to help Duval County residents who don’t have health insurance. We know that not having insurance, time, transportation or connection to a primary care physician can make it hard to get the healthcare you need. That's why we're here to help you and your family access quality care, day or night, with on-demand virtual visits from board-certified doctors.

Our team of doctors and care navigators are here for you anytime to answer questions, treat illnesses, refill prescriptions, or get preventative check-ups.

What is a care navigator?

A care navigator is a nurse or social worker that helps patients find the right care and support. They answer questions about prescriptions, connect patients to local clinics, and link them to community resources like housing, transportation, food and other benefits. Care navigators work to make sure no one falls through the cracks when trying to access care.

How do I see a doctor?

By calling 904-925-CARE (2273), you’ll be connected with our care team to start your healthcare journey.

Eligibility Requirements

• You must be a Duval County resident.
• You do not have health insurance.

Our 24/7, free, virtual care program offers:

• Accessible Doctors: Need to see a doctor right away, even late at night? Our team will connect you with a telehealth doctor, no matter the time, from the comfort of your home.
• Guidance With Follow-Up Visits: Not sure what your next steps are in your healthcare journey or where you should turn? Give us a call. We're here to guide you through the process and ensure you get the help you need, including setting up a primary care doctor for you.
• Additional Connections to Local Providers: After your first visit, it's important to keep seeing a doctor. We can help you schedule follow-up visits with one of our Duval Safety Net Clinics.

Let our care navigation team start your journey to care.

EMTs to help introduce Healthlink JAX to the community

Healthlink JAX is launching an EMT outreach program at locations throughout the city to provide health screenings directly to the community. These on-site health screenings can help identify health concerns early, before they become serious.

Regular preventative care - checking vital signs, weight, and blood sugar – can help people identify potential issues. From there, EMTs will connect patients to a doctor virtually for immediate care. Stay tuned for dates and locations starting this December!

Duval Safety Net Clinic Resources

JaxCareConnect: Links patients without insurance to a Primary Care medical provider for ongoing care.

Agape Family Health: Family-centered and affordable health care focusing on providing comprehensive and preventative Primary and Specialty care. Services are provided on a sliding fee scale based on patient's ability to pay.

Community Health Outreach: Serves those in need through the scriptural call to feed the hungry, heal the sick, and clothe then, with medical and dental services, a food assistance program, and maternal and children’s health support program.

Mission House: Empowering individuals affected by homelessness in the Beaches area by providing food, clothing, medical care, and support services with an avenue to self-sufficiency.

Muslim American Social Services: Providing free social and medical services for those living at 200% or less of FPL to anyone in need.

Sulzbacher Center: Offering comprehensive healthcare to anyone in the community needing care, and are on a sliding fee scale based on the patient's ability to pay.

Volunteers in Medicine: A free clinic for the working uninsured in Northeast Florida offering primary and specialty care, medications, labs, and screenings for diabetes, hypertension, asthma, mental health, heart health, cancer, and more.

WeCareJax: Improves healthcare access by developing and coordinating a community-wide network of specialty medical volunteers and donated healthcare services to adult residents of Duval who are uninsured, living at 200% or less of FPL and are referred by a primary care provider.