Qualifications for Financial Assistance:

• You must be a Duval County resident. You must provide utility shut-off notice if applicable
• Your household income must not exceed 150 percent of the federal poverty level. (Click here for details on income levels. Again, qualification is 150% over what is listed.)
• You must be in a crisis situation with supportive documentation.
• You must have a delinquent, eviction, foreclosure or shut-off notice or loss of utility service.
• You must meet the established eligibility guidelines and provide proof of eligibility.
• You must not have received financial assistance from our program within the past 24 months.
• You must have had the capacity to meet basic needs before suffering the current financial hardship.You must provide a picture ID for the applying client and all adults in the household.
• You must provide Social Security documentation for all household members.
• You must provide proof of all household income and resources for the past 45 days.
• You must provide a lease agreement and copy of eviction notice, if applicable.

Appointment Line: (904) 255-2469

Hours of Operation: Monday - Friday, 8 a.m. - 5 p.m.

Location: Midtown Centre - 3400 Building (1809 Art Museum Drive, Suite 100 – 32207)

Individuals access service by telephoning an appointment line at (904) 255-2469. The appointment line opens at 9:30 a.m., Monday through Friday (except holidays). Appointments are given on a "first caller, first-service" basis for the next business day. Due to the high volume of calls, appointments fill quickly. Individuals with court-ordered eviction notices are given priority.