The City of Jacksonville’s Housing and Community Development Division continues to provide mortgage relief to assist individuals and families who have been affected by COVID-19. There is funding still available.
Individuals requesting assistance must be the owner and occupant of the property. The program will provide up to six months of delinquent mortgage payments or $7,500, whichever is less. Payments will be made directly to the mortgage company.
Federal guidelines require qualifying individuals and families to have an income that falls below 80% of the area median income. The requirements are as follows:
| Household size |
Total Income |
| One person |
$46,850 |
| Two people |
$53,550 |
| Three people |
$60,250 |
| Four people |
$66,900 |
| Five people |
$72,300 |
| Six people |
$77,650 |
| Seven people |
$83,000 |
| Eight people |
$88,350 |
In addition to the income prerequisite, applicants must provide proof of delinquency, as well as a W-9 form from their lender. Obtaining these documents will be the responsibility of the applicant and are mandatory. Grants are awarded on a first come, first served basis to applicants who meet the eligibility requirements.
Those interested in participating in the program must create a MyJax account at myjax.custhelp.com. Applicants must submit a completed application and all required documentation through their MyJax account. For additional information, please call (904) 630-2489 (CITY).