Only applications submitted by phone or online will be accepted. Grants will be awarded on a first come, first served basis to applicants who meet the eligibility requirements. The conditions are as follows:

• Applicants must reside in Duval County;
• Applicants must certify that they did not receive funds from the City’s VyStar Small Business Assistance Program; Employee Retention Loan Program; Mortgage, Rent, and Utilities Relief Program or Senior and Disabled Financial Assistance Program (first round);
• Applicants must either be at least 72 years old or receive Social Security Disability benefits;
• Applicants must have experienced either a reduction in income or an increase in expenses due to the COVID-19 pandemic;
• Applicants adjusted gross income did not exceed $30,000 in 2019;
• Applicants may only receive one card per household;
• Applicants must provide their birthdate and the last 4 digits of their Social Security Number.
• All applications will be reviewed for completeness and accuracy before payment cards will be distributed. Payment cards will be mailed directly to the applicant, who will then need to call the customer service number provided with the card for activation. Payment cards must be used like a credit card; cash back from an ATM or a register is not available.

Those interested in participating in the program are strongly encouraged to create a MyJax account at myjax.custhelp.com (follow the link for the “Senior and Disabled Financial Assistance Program”) before applying; the same website and account will be used for the online application process. While citizens may create a MyJax account immediately, the application process will not begin until Saturday, Aug. 29, at 8 a.m. Citizens may also call 904-255-8888 for assistance with their application over the phone starting Saturday, Aug. 29, at 8 a.m.