City of Jacksonville

• Please direct service requests regarding  trash, recycling, code violations, and City inspections directly to MYJAX via the website (https://myjax.custhelp.com/).
• If your complaint involves an emergency, call 9-1-1 (TTY Services Available).

Office of Inspector General
231 E. Forsyth Street
Suite 470
Jacksonville, FL 32202
Phone: (904) 255-5800
Fax: (904) 255-5813
Email: InspectorGeneral@coj.net

Examples of Fraud, Waste, and Abuse:

Fraud
Representatives of a private, for-profit mortgage brokerage misrepresented to some of its clients that as a condition to process their applications for financial assistance, the City required them to make “donations” to a non-profit company that was operated by some of the same personnel as the for-profit mortgage brokerage.

Waste
A City leased space that it owned to non-profit entities for a nominal rate, sometimes including free utilities. During the same period, the City spent $323,000.00 to rent commercial office space to house some of its own employees.

Abuse
A City building inspector misused his position to solicit a bribe from a homeowner in order to resolve their code violation. In exchange for payment, the building inspector falsified City documents to resolve the violation.

Misconduct
City employees violated City policy over a number of years by failing to competitively procure a product, even though the product was available from a number of sources. In at least one instance, they also violated City policy by failing to obtain authorization from the City Council prior to the purchase.

Mismanagement
An oversight Commission created a significant threat to the finances of the City by failing to impose and maintain adequate internal controls over financial operations; failing to review financial reports; and failing to detect a significant number of unauthorized, unsupported, and/or inappropriate transactions for funding recipients under its jurisdiction.